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Customer Care Representative

Job Description
🧐 We are looking to hire our own Customer Care Representative to be the Chef of Service Excellence behind our brand. 🐶👩‍💻

As an employee, you will be in charge of all the Customer Support tools that we use and will help us exceed our customer's expertise by being proactively involved in understanding and satisfying their needs.

You will be the one communicating the value of our brand to customers, tracking customer feedback, and resolving their issues.  

To excel in this role, you will have good English communication and writing skills and it helps if you had a previous role in this field or you are familiar with the Amazon FBA Business model. 

Previous experience as a customer care representative or similar role is desired, as well as knowledge of sales and marketing principles, but not mandatory.

We expect your work on a daily basis, but not at a fixed program, and depending on the work volume for that day you may spend from 30 minutes to 4 hours max. You make your own schedule. 

 

Location: Remote - Internationally

Experience: No experience is needed, would help with some Customer Service experience but is not mandatory, and understanding the Amazon FBA business model helps.

Mandatory aspect: good English speaking and written skills

Salary: 500 USD fixed paid + bonuses 

Work schedule: Flexible, from Monday to Sunday, for 30 minutes to 2 hours/day depending on the day of work. But mandatory to do daily checks. On weekends just the essentials such as Seller Central messenger, e-mail, and voicemails checks.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Nice to have experience in a customer service environment (Retail, Telecom).

  • Excellent verbal and written English communication skills.

  • Friendly, approachable, and outgoing personality.

  • Working knowledge of Amazon FBA platforms and tools. (but not mandatory)

  • Adaptable with the ability to prioritize tasks.

  • Autonomous and independent do not need validation all the time. 

  • Weekend monitoring and support mandatory

If you’re interested, please write to us at:  andrei@sparklypets.com for more details.

Good luck!