Location: Remote - Internationally
Experience: No experience is needed, would help with some Customer Service experience but is not mandatory, and understanding the Amazon FBA business model helps.
Mandatory aspect: good English speaking and written skills
Salary: 500 USD fixed paid + bonuses
Work schedule: Flexible, from Monday to Sunday, for 30 minutes to 2 hours/day depending on the day of work. But mandatory to do daily checks. On weekends just the essentials such as Seller Central messenger, e-mail, and voicemails checks.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Nice to have experience in a customer service environment (Retail, Telecom).
Excellent verbal and written English communication skills.
Friendly, approachable, and outgoing personality.
Working knowledge of Amazon FBA platforms and tools. (but not mandatory)
Adaptable with the ability to prioritize tasks.
Autonomous and independent do not need validation all the time.
Weekend monitoring and support mandatory